Returns – Ordering is Easy & Risk Free!
Carabine Surf is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days*, in the condition that you received it and we will happily exchange size or refund*. We will also ship your size exchange request back to you, for free!
Return Terms and Conditions
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Wetsuits: When returning wetsuits, the folding guide must be followed. Badly creased wetsuits may not be accepted for return unless faulty.
Things to remember…
- If a size exchange is required, we recommend placing a new order online and returning your original item(s) for refund to avoid exchange sizes selling out. We are not able to honour previously used promotion codes when choosing this option.
- Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
- Some bulky items such as surfboards and soft boards are excluded from our free returns offer.
- Free returns policy is limited to one return per order. Additional returns must be made at your own expense.
*Items can be returned outside our standard returns periods if the product is faulty under warranty or the incorrect item was received.
Please mail your return to:
Carabine Surf
36 Flinders St
Wollongong, NSW 2500
Your returned item will be refunded once received and you will receive an email to advise when this has been completed.
